Terms of service

 

1. It is the customer’s responsibility to verify the correctness of all information on the quotation before Spitfire places an order with its manufacturers. The customer’s signature on the quotation or email will confirm verification.
2. A deposit of at least 70% of the full invoice amount is required on all Special  orders –these orders are not subject to cancellation. The balance is payable before delivery/collection is to take place.
3. If the balance of the invoice amount is not paid within 14 (fourteen) days of arrival at our warehouse or showroom and the customer receiving notification thereof, the deposit will be forfeited.
4. Special orders are all non-stock items that are made specifically per order. If an item is not in stock it is regarded as a Special order. These are either locally manufactured or imported items. Lead time for Special orders that are imported is approximately 90 days dependent on Spitfire’s manufacturers. 
   Spitfire cannot be held responsible for any delays - these include but are not limited to production and shipping delays. 
5. No special orders will be subject to return, exchange or refund.

Colour and texture Variations

Due to the natural nature of the products, colour and texture variations may occur.